MCR Security Operations and Training Manager, Tom McGahan, Certified as a Management of Actual or Potential Aggression Programme Trainer

March 1, 2019 |

MCR is delighted to announce that our Security Operations and Training Manager, Tom McGahan, has been certified as an official MAPA Trainer by the Crisis Prevention Institute (CPI).

The Crisis Prevention Institute (CPI) is an international training organisation that specialises in the safe management of disruptive and assaultive behaviour. A cornerstone training programme of the Crisis Prevention Institute, the Management of Actual or Potential Aggression Programme has been designed to enhance participants’ understanding and management of disruptive, aggressive and/or violent behaviour. Tom is now fully trained in Train the Trainer MAPA and has just completed MAPA training modules with all our Healthcare Operations Management Staff.

MAPA training has been shown to reduce the frequency of physical interventions, keeping the operative and public safe. The course aims to ensure the care, welfare, safety and security of all involved in crisis situations. By the end of the course, participants will have explored and developed a range of psychological and physiological responses to behaviour, that will enable them to minimise the potential harm caused during crisis situations. The course also includes practical sessions on breakaway techniques for a selection of common physical assaults.

This addition to Tom’s training programme is proving highly beneficial in maintaining a high level of Security provision on MCR sites. Currently, we are in the process of MAPA training all security officers that work on our healthcare, commercial and retail Security sites. The programme specifically supports potentially vulnerable people, or staff who work with individuals who may exhibit behaviours that can challenge. We believe up-skilling staff relevant to their work environment is crucial to delivering a successful contract for our clients. Tom will be tasked with ensuring workers are fully prepared to handle any situation that arises during their duties.

From MAPA training, operatives will gain the following learning outcomes:

  • Identify behaviour that indicates an escalation toward the aggressive and violent, taking appropriate measures to avoid, decelerate and/or de-escalate crisis situations
  • Assess the level of risk associated with crisis behaviour and make appropriate decisions related to the management of such risks
  • Use suitable and acceptable physical interventions to reduce or manage risk behaviour, where absolutely necessary
  • Identify the impact of crisis events and describe post-crisis responses that can be used for personal and organisational support and learning

Tom will play a key role in rolling the MAPA training programme out across our Security contracts. In coordination with Tom and the Operations Management Team, MCR hope to incorporate this training module into all present and future programmes for Security officers working with us.